SBRSTORES is proud to have one of the best return policies on the internet. If you are not happy for whatever reason, you may return your new and unused item within 15 days of receipt for an exchange or a refund of your purchase price minus the shipping and handling costs. If our product was offered with free shipping, please be aware that if you return one of these items, our outbound shipping cost will be deducted from your refund. In addition, some of our items carry a restocking fee from the manufacturer we order from, which will be deducted from your refund should you decide to return your item.
All returned items must be in their original condition and packaging. We are not able to take returns of products that have been assembled or modified.
If you choose to return your item, please fill the Contact Us form and be sure to include your order number. You can also call us and we will be glad to assist you. Please pack your items to be returned securely in the original packaging. Inside the box, please include the return authorization # that our staff will give to you when you call our customer service center.
What if I received a damaged item?
SBRSTORES prides itself in carefully selecting vendors who package their items well to withstand any damage that would occur during shipment. In addition, we also work with the best freight companies to make sure all corners are covered.
However, despite all of these precautions listed above, damage does occasionally occur.
If you receive an item and it appears only slightly damaged, please write “package damaged” on the form the driver hands to you at the time of delivery. This step is very important. If the package looks like it is significantly damaged, you may refuse delivery. Please notate on the form the driver hands to you, “refused due to damage”. This damaged package will be returned to us and we will send out a new package out to you.
If you did not notice any damage while receiving the item and accepted the package, you must notify us within 24 hours so we may file a claim with the carrier. If only part of your order is damaged, we will send you replacement parts if available. If replacement parts are not available, we will have the carrier pick up the package in the original packaging and send out a replacement item.
If the item received is defective due to a manufacturer’s issue, we will either replace the defective part or if necessary replace the entire defective unit.
If you choose that you do not want a replacement part or unit, you may return the item under our Return Policy. If a product arrives damaged, or we errored by sending the wrong product and we cannot remedy the situation with either a full replacement or replacement part, we will pay to return the item to us and refund you in full.
Canceling an Item or Order
You may cancel an order or item at any time until the item has shipped out of the warehouse. Once the item ships out of the warehouse, we cannot cancel your item. You may however, elect to return your item under our Refund Policy.
Please note: Any item that is estimated to ship out within two days cannot be canceled as the item is immediately pulled from the warehouse and packaged for shipment.